Refund policy
At Nova Traderz, we aim to provide a positive shopping experience for our customers. If you are not satisfied with a product you purchased, you may be able to return or exchange it according to the eligibility requirements and procedures outlined in this policy.
30-Day Return Period
We accept returns for eligible defective and non-defective products, subject to the terms of this policy.
Return requests should generally be submitted within 30 days of the order delivery date. Requests made after this period may not be accepted, except where a longer return period is required by applicable law.
Return Eligibility Requirements
To qualify for a return, the product should generally meet the following conditions:
Be in its original condition.
Remain unused or unworn, where applicable.
Include original packaging and accompanying items, where applicable.
Be associated with a valid order or proof of purchase.
Products damaged through misuse, improper handling, or ordinary wear and tear may not qualify for a return.
All returned products will be reviewed to determine whether they meet the applicable return requirements.
How to Request a Return
Please contact our customer support team before sending any product back.
When submitting your return request, provide your order number, product details, and the reason for the return. Our support team will review the information and, if the request is approved, provide the necessary return instructions.
Please do not send products to any return address without receiving instructions from our customer support team.
Return Shipping
Return shipping instructions will be provided after your product’s return eligibility has been reviewed.
For standard returns involving non-defective products, the customer is generally responsible for return shipping costs. If you receive a damaged, defective, or incorrect product, please contact us before returning the item so we can review the situation and provide the appropriate guidance.
Product Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact us within 30 days of delivery and include your order number and information about the product you wish to exchange.
Exchanges depend on product availability and compliance with the applicable return conditions. Once your request has been reviewed, our customer support team will provide further exchange instructions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact our support team as soon as possible after delivery.
Include your order number and relevant photographs, where applicable, to help us assess the issue and determine the appropriate next steps.
Please contact us before shipping the product back so you can receive the correct return instructions.
Refunds
Once a returned product is received, it will be reviewed to confirm whether it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are normally processed within 7 business days after return approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing it.
An order may be cancelled if it has not yet entered processing or shipping. Once processing or shipment has begun, cancellation may no longer be possible.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, applicable legal requirements, or specific product conditions.
Where applicable, information about non-returnable products and any relevant restrictions will be provided through the appropriate product or policy details.
Contact Information
For questions regarding returns, exchanges, cancellations, or refunds, please contact us using the details below.
Nova Traderz
Operated by: Novatrader LLC
Phone: +1 7207989737
Email: support@novatraderz.com
Business Address:
1500 N GRANT STE 5490
DENVER, CO 80203
United States